To return a purchase, your items must meet the following conditions:
- Be returned within 30 days of your delivery date.
- Be in its original, unused, unworn, unwashed, unstained and undamaged condition
- Be returned with all original tags, packaging, boxes and any complementary gift items.
Items designated “clearance”, “final sale” or purchased at or above 50 percent off (on sale or on promotion) are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalised, or special-order items, or of items damaged through normal wear and tear.
Paradisefold reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to initiate a return
To initiate a return or exchange, please:
- Request a Return Authorisation (RA) number by emailing firstname.lastname@example.org with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
- You will then receive a return authorisation and return instructions.
- Return the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.
You can return items locally to a US and UK address.
For returns from other destinations, it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages have a tracking number.
Damaged or defective item
We offer free returns for faulty or defective items. If you receive a defective or damaged item, please contact us within 24 hours at email@example.com. Please do not use the item if you suspect it is faulty or defective. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery to initiate the return process. We will examine the item upon its return to confirm the fault and issue a refund.
A refund will be issued back to your original payment method within 5 business days of receiving your return and after ensuring that the item is undamaged. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
We are happy to arrange returns on your behalf. Shipping fees are not refundable.