FAQs

Absolutely everyone! Hair wrapping benefits all women who want to spend less time and emotional energy on their hair. Women with treated (dyed or highlighted hair) wavy, curly and coily hair, as well as women experiencing changes in hair texture (for exmaple due to menopause) or hair thinning / loss due to stress or another medical reason can also particularly benefit from hair wrapping!

Paradisefold silk wraps are used by women the world order to help optimise morning routines, be worn on the go, and help improve hair quality, texture, condition, length and health. Paradisefold silk wraps are suitable for all women, from short straight hair, to long volumious curls and coils (1A to 4C hair).   

We have designed these wraps for day and night-time use, at home or outside. We know that hair needs differ and that's why our wraps come in different sizes and styles. Use the wraps to protect your hair at night, wear outdoors, around the house, grow your hair, or stop your hair from breaking or drying out.

We have designed the wrap to include two layers of silk; our elastic is also latex-free which makes it more long-lasting and robust when using haircare products. Most standard haircare products should not cause damage to the wrap, but we do not recommend using the wrap to apply conditioning treatments.

We recommend dry cleaning Mulberry Silk to keep the shiny finish. You may also choose to hand or machine wash the items, but never soak the wraps. We recommend using a gentle detergent. If you choose to machine wash, do so on a cold cycle with like colours and with appropriate silk-friendly detergent. You know the drill! If you wash at home, we recommend gently steaming or ironing your silk goodies - this helps keep the shiny finish and soften / maintain the fibre, prolonging its lifespan.

We use high-quality dyeing and printing techniques for your silk. When you dry clean, machine or handwash with lukewarm water, colour-running should be minimal-to-none. Ink and Gold Folds are less colour-fast due to dying techniques: please avoid soaking these as that might cause some colours to wash out over time.

With two layers of high-quality silk, we want these wraps to last you a lifetime! Change your wrap when you’d like to change your look.

Paradisefold hair wraps come with a Lifetime Care service provided to anyone who join our Loyalty programme. Our Lifetime Care service entitles you to free repairs and reasonable adjustments to your wrap, for example, replacing the elastic / tie loop, or making the elastic longer or shorter so that you get the perfect fit. If you damage the product, we'll also do our best to repair it all for free. Please raise any repairs early to increase possibility of a repair. Postage / shipping fees apply. This service is voided in circumstances of intentional breakage or fabric damage caused by water / oils / washing machine snagging.

The fashion industry is amongst the most highly-polluting in the world. Paradisefold believes we all have a responsibility to minimise our environmental impact. We want fast fashion to become a thing of the past, and want more sustainable clothing. We will put our money where our mouth is: a Lifetime Care service incentivises us to make sure that our products are built to last.

To request a repair or replacement for a faulty item, or for more details on the service, please email paradise@paradisefold.com, stating ‘Lifetime Care’ in the email title. Once we have authorised the repair, we will ask you to ship the item to us, and we will carry out the repair free of charge.

Sorry! Once an order has been placed we are unable to make changes. We cannot combine orders, change colour or size of items ordered, or add new items. This is because our orders are fulfilled through a Fulfilment centre.

We accept cancellation requests made within 30 minutes of order placement, Monday-Friday in working hours GMT. If you wish to cancel your order please send an email to paradise@paradisefold.com or use our LiveChat feature when available.

You may change your shipping address provided the order has not yet shipped and a shipping label has not yet been printed. Once a shipping label has been printed and the package has left our fulfillment center, we are no longer able to change or reroute your shipping address. Please email us at paradise@paradisefold.com to request an address change and we will do our best to accommodate your request.

Good things come in small packages. We offer both Physical and Digital gift card options.

For any questions not answered on our FAQ page, please direct inquiries to our client care team via email at paradise@paradisefold.com or use the LiveChat function on our website. Our hours of operation are M-F between 10am and 5pm BST. If you are in touch outside of these hours you will hear back from us within 1-2 business days. Please don’t contact our team about the same query through both email and live chat channels as this may slow down response times. Rest assured an agent will get back to you through the first contact method used.

In order to resolve your query as quickly as possible, please include your full name, order number, images if applicable and any additional order details, in your message to us.

For all in stock items, we despatch all orders the same day (Monday to Friday) if received before 12pm GMT. For orders received after 12pm, we will despatch the next working day. Orders received over the weekend will be despatched on Mondays. If you need anything urgently please get in touch and we will always do our best to accommodate wherever we can.

Once your order has been despatched, you will receive a despatch confirmation email with a tracking number. Please keep this safe and use the number to track your parcel directly with your courier.

In the unlikely situation that an item is missing from your order, please contact us immediately at paradise@paradisefold.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process.

If you receive a defective or damaged item, please contact us immediately at paradise@paradisefold.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process. Please take pictures of the damaged item and / or packaging and send this to us.

We offer duties paid delivery to all destinations. This covers import and customs fees into the destination country. Please see our delivery policy for more details. We don't have the ability to declare a different value when shipping your order.

This will depend on the shipment method you’ve chosen; to track your shipment, refer to the delivery confirmation email with the tracking number enclosed.

Deliveries using DHL, UPS or DPD will require a signature upon receipt.

Sorry! We are not liable for missing or lost packages once tracking shows delivered therefore we are unable to replace or refund these items. Failed delivery may happen when orders are sent to a place of work so be sure to check with neighbouring offices or residences as someone else may have signed for it on your behalf. Please use the tracking number we provide to follow your order. Remember to check with your neighbours, building manager and mail room before raising a claim. If you are still unable to locate the package, please reach out to us and we will file an insurance claim with the courier, on your behalf. Based on the outcome of the claim, we may or may not be able to replace your order.

To return a purchase, your items must meet the following conditions:

- Be returned within 15 days of your delivery date

- Be in its original, unused, unworn, unwashed, unstained and undamaged condition

- Be returned with all original tags, packaging, boxes and any complementary gift items

Items designated “final sale” or purchased at or above 50 percent off (on sale or on promotion) are not eligible for return. Additionally, we cannot accept returns of monogrammed, personalised, or special-order items, or of items damaged through normal wear and tear. Paradisefold reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

Sure! To request an exchange, please contact us at paradise@paradisefold.com. Once we receive your item, we will be happy to send the new item provided item is in its original condition, and all packaging is undamaged (see Returns & Exchange Policy).

We ask that you initiate your return as follows:

- Request a Return Authorisation (RA) number by emailing paradise@paradisefold.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.

- You will then receive a return authorisation and return instructions.

- Return the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.

If you are outside the UK, we ask that you initiate your return as follows:

- Request a Return Authorisation (RA) number by emailing paradise@paradisefold.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.

- You will then receive a return authorisation and return instructions.

- Return the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.

- For non-UK orders, return shipping fees are the responsibility of the customer. At your request, we are happy to organise the return label and debit your account accordingly. It is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.

Exchanges or returns are processed within 5 business days of receiving your item.

A refund will be issued back to your original payment method within 5 business days of receiving your return and after ensuring that the item is undamaged. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

We will refund you the full value of your order excluding shipping fees. For international orders, we cannot refund duties and taxes paid to clear customs.

The Paradisefold team will always be a priority and we're doing all we can to protect the safety and wellbeing of our team across the world, while continuing to provide the best experience possible, given the circumstances. Our offices and fulfilment centres have made operational changes, too - including more regular cleaning, entry/exit control and restrictions in common areas. Our products are made in the UK with factories vetted for high labour standards and with whom we have long-term partnerships.

We focus on sourcing high-quality Mulberry Silk and other fabrics with natural (degradable) fibres. Our elastics, boxes and tissue paper are also produced in the UK at factories with sustainable practices in place, and using recycled or FSC-certified materials.